Refund policy
Returns and Refunds
Hassle-Free Returns Within 30 Days
At PawsPlenty, we want you to feel confident about every pet toy you purchase. If something doesn’t meet your expectations, our return process is straightforward and easy to follow.
When Can You Return an Item?
You have 30 days from the date your order is delivered to return it. Items must be new, unused, in their original condition, and packaged with all original accessories and packaging.
Non returnable items
Final sale items, used or damaged items that are not due to carrier damage, and items returned without original packaging.
Reasons for Returns & Return Costs
If your item arrives damaged, defective, or if the wrong item was sent, we will cover the return shipping costs. If you change your mind, order the wrong item, or simply decide you no longer want it, you may return it, but return shipping costs will be your responsibility.
How to Return Your Order
Contact us by emailing support@pawsplenty.com with your order number and the reason for your return. Repackage the item securely in its original packaging, including all tags, accessories, and manuals. You will receive return instructions by email, after which you can drop off your package with your local carrier.
What Happens Next?
When your return arrives, we will inspect the item to confirm it meets our return conditions. If approved, a refund will be issued to your original payment method. Refunds typically take up to 7 business days to appear, depending on your bank or payment provider.
Is there a Restocking Fee? No!
We do not charge a restocking fee. Restocking fees: $0.
Want to Exchange Instead?
We accept exchanges. If you would like a different product, size, or color, simply contact us and we will help make the exchange process quick and easy.
Questions?
Visit our FAQs page or contact our customer service. Frequently Asked Questions
Contact Information
Store Name: PawsPlenty
Address: 7103 Brent Ln, Lynden, Washington, 98264, United States
Email: support@pawsplenty.com
Phone: +12062798780
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1 business day.
